PT HARRIS IJEN JAYA MANDIRI
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how PT HARRIS IJEN JAYA MANDIRI collects, uses, stores, protects, and manages personal information when you visit our website, contact our team, or request our services.
01Introduction
This Privacy Policy applies to the website and relevant services operated under the business name Harris Ijen Tour & Travel by PT HARRIS IJEN JAYA MANDIRI, hereafter referred to as "the Company", "we", "our", or "us".
It describes our approach to personal information collected in connection with travel bookings, tour arrangements, transportation, accommodation requests, visa assistance, document administration, business licensing assistance, driving licence-related services, legal assistance enquiries, customer support, and other services that we offer.
We handle personal information in accordance with applicable privacy and data protection requirements. The information we collect depends on the service requested and the circumstances of the interaction.
02Information We Collect
Depending on your interaction with us, we may collect the following categories of information:
Information you choose to provide
We may receive information when you complete a booking form, submit a document, send an email, contact us through WhatsApp or another messaging platform, use our website, or communicate with our employees or authorised service representatives.
Information about other travellers
If you submit information on behalf of another traveller, passenger, family member, employee, or business associate, you should ensure that you have the necessary authority to provide that information and that the individual has been appropriately informed where required by law.
03How We Use Information
We may use personal information for purposes such as:
- Responding to enquiries and providing customer support.
- Preparing, managing, and confirming travel bookings.
- Arranging tours, transportation, accommodation, and related services.
- Verifying booking details and communicating itinerary changes.
- Preparing invoices, receipts, payment records, and transaction confirmations.
- Processing authorised requests for visa assistance or document administration.
- Supporting business licensing, driving licence-related, or legal assistance enquiries where agreed.
- Communicating important information about applications, payments, cancellations, or refunds.
- Detecting suspected fraud, impersonation, unauthorised access, or misuse of our services.
- Maintaining appropriate business records and meeting legal obligations.
- Improving website functionality, customer service, and operational processes.
- Sending promotional communications where permitted and, where required, with your consent.
We do not intend to use personal information for a materially different purpose without an appropriate legal basis or any additional notice or permission required by applicable law.
04Passport & Sensitive Documents
Certain services may require passport photographs, passport numbers, identity documents, immigration records, signatures, or other information that needs additional care.
We request these materials only where they are reasonably necessary for the requested service, identity verification, booking administration, or another disclosed and lawful purpose.
How we handle these documents
- Access should be limited to authorised personnel who need the information to perform their duties.
- Documents should be shared with external providers only when necessary for the requested service or otherwise lawfully permitted.
- Customers should use official company contact channels and verify the recipient before sending sensitive documents.
- We do not ask customers to publish passport photographs or identity documents publicly.
- Documents should not be retained longer than necessary, subject to applicable legal, regulatory, contractual, and legitimate recordkeeping requirements.
05Payments & Transactions
When you make a booking or purchase a service, we may process information necessary to confirm the transaction, issue an invoice, verify payment, manage an outstanding balance, or consider a cancellation or refund request.
Depending on the selected payment method, a bank, payment processor, money transfer provider, or other payment service may independently collect and process information under its own privacy policy and terms.
We may maintain transaction references, payment status, receipts, and relevant billing records for customer service, fraud prevention, accounting, dispute handling, and legal compliance.
Do not send money to a person or account unless you have verified the payment instructions through an official company channel. If you suspect a fraudulent payment request, contact us using the contact information below.
06Cookies & Similar Technologies
Our website may use cookies and similar technologies provided by Blogger, Google, or other services to support website operation, remember preferences, understand website usage, and improve performance.
Types of technologies that may be used
- Essential technologies: support basic website functions and security.
- Preference technologies: help remember settings or user preferences.
- Analytics technologies: help understand traffic and how visitors interact with pages, where enabled.
- Third-party technologies: may be used by embedded maps, videos, social media features, or other external content.
The actual cookies and technologies present depend on the website configuration and any third-party features enabled at the time of your visit. We do not claim that every category is active on every page.
You can review your browser settings to manage or delete cookies. Blocking certain cookies may affect some website features. Where legally required, applicable consent choices should be provided before using non-essential tracking technologies.
07When We Share Information
We do not treat customer personal information as publicly available material. We may disclose relevant information in limited circumstances, including:
- Service providers: tour operators, transport providers, accommodation providers, guides, and other suppliers involved in fulfilling a booking.
- Administrative providers: authorised visa, document processing, licensing, or other relevant service providers where applicable.
- Payment providers: banks, payment processors, and transaction verification services.
- Technology providers: hosting, business communication, cloud storage, document management, and other systems used to operate our services.
- Professional advisers: legal, accounting, or compliance advisers where reasonably necessary.
- Authorities: government agencies, courts, regulators, or law enforcement bodies when disclosure is legally required or otherwise lawfully justified.
- Business protection: parties involved in investigating suspected fraud, security incidents, or misuse of our services, subject to applicable law.
We aim to limit disclosures to information relevant to the applicable purpose. Where appropriate, we also seek to ensure that service providers handle personal information under suitable confidentiality and data protection arrangements.
We do not state that every provider is our direct contractor. Some suppliers may process information independently under their own legal responsibilities.
08Third-Party Websites & Services
Our website may link to or incorporate services operated by third parties, including payment platforms, maps, social media services, booking providers, advertising services, or external websites.
These third parties may collect information directly from you or through their own technologies. Their processing activities are governed by their respective terms and privacy policies.
We encourage you to read the applicable privacy policy before submitting information to an external service. We cannot guarantee the privacy practices, security, or availability of a third-party platform that we do not control.
09Data Security
We seek to apply reasonable organisational, technical, and administrative safeguards to reduce the risk of unauthorised access, disclosure, alteration, loss, or misuse of personal information.
Depending on the system and service, safeguards may include:
- Limiting document access to authorised personnel.
- Using access controls and account authentication.
- Restricting the sharing of customer documents to appropriate recipients.
- Reviewing access permissions when roles or responsibilities change.
- Taking reasonable steps to investigate suspected security incidents.
- Using service providers and storage systems appropriate to the information involved.
No website, electronic transmission, or storage system can be guaranteed completely secure. For that reason, customers should also protect their devices, email accounts, passwords, and messaging accounts.
10Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by applicable law.
The appropriate retention period depends on the type of information, the service requested, the status of the booking or application, and relevant accounting, regulatory, contractual, security, or dispute-handling requirements.
When information is no longer required, we aim to securely delete it, anonymise it, or otherwise dispose of it appropriately, subject to technical limitations and any applicable legal obligations.
11Your Privacy Rights
Depending on the applicable law and the circumstances of the processing, you may have rights to:
- Request information about how your personal data is processed.
- Request access to personal information relating to you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion or destruction of information where legally applicable.
- Withdraw consent where processing relies on consent, subject to applicable conditions.
- Object to or request restrictions on certain processing activities where the law provides such rights.
- Request a copy or transfer of certain data where required by applicable law.
- Submit a complaint to the relevant data protection authority where appropriate.
To make a request, contact us using the email address listed below. Please describe your request clearly and provide enough information for us to identify the relevant record.
We may need to verify your identity or authority before acting on a request. Some requests may be restricted by legal obligations, the rights of other people, security requirements, or legitimate recordkeeping needs.
We will handle privacy requests in accordance with applicable requirements, including Indonesia's personal data protection legislation where relevant.
12International Data Transfers
Some of our service providers, online platforms, travel partners, or communication tools may operate outside Indonesia or in a country different from your place of residence.
When personal information needs to be transferred internationally, we aim to follow applicable legal requirements and use appropriate safeguards where required.
International processing may be necessary to arrange travel services, communicate with overseas suppliers, process a requested transaction, or provide another service you have requested.
13Children's Privacy
Some travel bookings may include children or minors. Where personal information about a child is needed, we expect the booking or service request to be submitted by a parent, guardian, or another person legally authorised to act on the child's behalf, where required by law.
We aim to limit the collection of children's information to what is reasonably necessary for the relevant service and applicable legal requirements.
If you believe a child has provided personal information improperly, please contact us so that we can review the matter.
14External Links & Website Content
Our website may contain links to external websites, maps, booking services, or other online resources. A link does not necessarily mean that we own, operate, or endorse the linked service.
Once you leave our website, the privacy practices of the external website or service will apply. Please review its policies before providing personal information.
15Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our services, website features, technology, business practices, or applicable legal requirements.
The latest version should be published on this page with an updated review date. Where a change requires additional notice or consent, we will take the steps required by applicable law.
We encourage visitors and customers to review this page periodically.
16Contact Us About Privacy
If you have questions about this Privacy Policy, want to make a data access or correction request, or have a concern about how your information is handled, please contact the Company through the following channels.
For your protection, avoid including unnecessary passport details, passwords, payment card details, or other sensitive information in your initial enquiry.
Privacy & Customer Support
Contact our team through the official channels below for privacy-related enquiries and service assistance.
