Terms of Use
Please read these Terms of Use carefully before using our website, requesting travel services, making a reservation, or communicating with our team. These terms explain the general conditions applicable to your use of our services.
Welcome to Harris Ijen Tour & Travel
These terms apply to your use of our online information and travel booking services operated under the name PT HARRIS IJEN JAYA MANDIRI. By accessing our website or requesting our services, you agree to comply with the applicable terms, booking confirmations, and service-specific conditions.
01 Acceptance of Terms
These Terms of Use govern access to and use of the Harris Ijen Tour & Travel website and related online travel information and booking services operated under PT HARRIS IJEN JAYA MANDIRI.
By accessing the website, contacting our team, or submitting a booking request, you acknowledge that you have had the opportunity to review these terms. Additional conditions may apply to specific packages, transportation arrangements, accommodation bookings, and other services.
If you do not agree with the applicable terms, please do not use the relevant online service.
02 Company Information
Harris Ijen Tour & Travel provides travel-related information and services, which may include guided tours, volcano excursions, transportation arrangements, accommodation reservations, and other services subject to availability and confirmation.
The company identifies its operating legal entity as PT HARRIS IJEN JAYA MANDIRI. Our published website and contact information should be used to verify current service details before making a reservation or payment.
The company website is available at: www.harrisijentourandtravel.com .
03 Permitted Use of the Website
You may use the website to learn about our services, request information, communicate with our team, and submit legitimate travel booking inquiries.
You agree not to:
- Use the website for fraudulent, unlawful, or misleading purposes.
- Submit false identity details, forged documents, or misleading payment information.
- Attempt to disrupt the website, interfere with its security, or access restricted systems without authorization.
- Copy, reproduce, or commercially exploit protected company materials without the required permission.
- Misrepresent yourself as a company employee, representative, or authorized business partner.
We may take reasonable steps to protect our website, customers, employees, and business interests when misuse or unauthorized activity is identified.
04 Bookings and Reservations
A booking request is an inquiry until the applicable reservation has been confirmed by our authorized team. Submitting a form or sending a message does not, by itself, guarantee availability or a confirmed service.
When requesting a booking, customers should:
- Provide accurate names, contact information, travel dates, and passenger details.
- Review the itinerary, inclusions, exclusions, pickup arrangements, and drop-off location.
- Check the applicable price, payment deadline, deposit requirements, and remaining balance.
- Obtain written confirmation of the reservation and any special arrangements.
- Notify our team promptly if any submitted booking information needs to be corrected.
Service availability, itineraries, and pickup times may be affected by weather, road conditions, operational requirements, supplier availability, and other circumstances beyond our reasonable control.
05 Prices and Payments
Prices, deposits, payment methods, and payment deadlines are determined by the applicable package quotation, booking confirmation, or other written agreement.
- Confirm the total price and currency before paying.
- Verify the recipient and payment instructions through an official company communication channel.
- Retain receipts, transaction references, and payment confirmation messages.
- Contact our team if a payment is delayed, incorrectly recorded, or cannot be verified.
A payment receipt or transfer screenshot is evidence of a submitted transaction but may not, on its own, constitute confirmation that funds have cleared.
Any outstanding balance must be paid according to the agreed booking terms. Additional charges, if any, should be communicated and agreed upon where applicable.
06 Cancellation, Changes and Refunds
Cancellation, rescheduling, and refund eligibility depend on the terms provided for the relevant booking, the timing of the request, and any applicable supplier conditions or non-refundable costs.
To request a cancellation or refund:
- Contact the company through an official contact channel as soon as possible.
- Provide your booking reference or invoice number, the name used for the reservation, and the reason for your request.
- Include relevant payment records if requested for transaction verification.
- Wait for written confirmation of the request and the applicable decision.
Refunds, where approved and applicable, will be processed according to the confirmed refund terms and the relevant payment provider's processing time.
Customers should not assume that a booking has been cancelled or that a refund has been approved until the company confirms the decision.
07 Travel Documents and Customer Information
Customers are responsible for ensuring that their passports, visas, permits, identification documents, and other required travel documents are valid and appropriate for their intended journey.
Where document information is required to arrange a service, customers must provide accurate information through an authorized communication or booking channel.
Customers should verify entry requirements, immigration rules, health requirements, and other official travel requirements with the relevant authorities.
The company does not guarantee admission to any destination or border crossing and cannot replace the decisions of immigration officials or government authorities.
08 Safety and Customer Conduct
Some travel activities, including volcano excursions, hiking, outdoor adventures, and remote-area travel, may involve physical exertion and environmental risks.
Customers are expected to:
- Follow reasonable safety instructions provided by authorized guides and service personnel.
- Respect local laws, communities, cultural practices, religious sites, and environmental protection rules.
- Inform the appropriate service team about relevant mobility or accessibility requirements before confirming a trip.
- Avoid conduct that endangers themselves, other guests, employees, or members of the public.
Activities may be modified, delayed, suspended, or cancelled when reasonably necessary for safety, including because of severe weather, volcanic activity, official restrictions, or other significant hazards.
09 Third-Party Services and External Links
Certain bookings may involve independent providers, including accommodation businesses, transportation operators, guides, ticketing services, and other suppliers.
Where third-party terms apply, customers may also be subject to the relevant supplier's booking, cancellation, safety, and service conditions.
Our website may contain links to external websites for information or convenience. We do not control every external website's content, availability, security, or privacy practices.
Customers should review the terms and privacy notices of third-party providers before using their services.
10 Privacy and Personal Data
Information submitted through booking forms, email, messaging services, or other authorized channels may be used to respond to inquiries, arrange travel services, verify reservations and payments, provide customer support, and meet applicable legal obligations.
Customers should submit only information reasonably necessary for the requested service and should use official communication channels when sending sensitive documents.
Personal information should be handled in accordance with applicable data protection requirements and the company's published privacy practices.
For information about the collection, use, retention, or disclosure of personal data, please contact the company or review the applicable privacy notice published on the official website.
11 Intellectual Property and Company Identity
Website text, branding, logos, original graphics, and other materials may be protected by applicable intellectual property laws or third-party licenses.
Unless otherwise permitted by law or an applicable license, you must obtain the appropriate permission before reproducing protected company materials for commercial use.
The company name, logo, trade identity, and associated materials must not be used to create a misleading impression of an official partnership, authorization, or endorsement.
Third-party images remain subject to their respective licenses and attribution requirements.
12 Liability, Service Changes and Availability
Website information is provided for general informational and booking purposes. Information, prices, schedules, itineraries, and availability may change and should be reconfirmed before travel.
To the extent permitted by applicable law, the company is not responsible for losses caused by circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, or independent supplier disruptions.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Customers retain any mandatory consumer rights available to them.
Any changes to a confirmed booking will be handled in accordance with the applicable booking agreement, relevant supplier conditions, and applicable law.
13 Governing Law and Dispute Resolution
These terms are intended to operate consistently with the laws and regulations applicable to the relevant services and transactions.
If a concern arises, customers are encouraged to contact the company first so the matter can be reviewed and, where possible, resolved through good-faith communication.
Any formal dispute will be handled in accordance with the applicable law and the competent dispute resolution procedures.
This section does not waive any mandatory rights or legal protections available to customers.
14 Contact and Questions
If you have questions about these Terms of Use, your booking, payment instructions, or cancellation request, please contact our team using the official channels below.
How Can We Help You?
Contact our team for booking assistance, service information, and policy clarification.
HQ Our Office Locations
Visit or contact our offices using the published company information below. Please confirm opening hours before visiting.
Banyuwangi, East Java
Jl. Kenjo Glondok No. 06D,
Dusun Glondok, RT 001 / RW 001,
Licin, Banyuwangi,
East Java 68454, Indonesia.
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Sanur, Bali
Jl. Danau Tamblingan No. 132A,
Banjar Batu Jimbar, Sanur,
South Denpasar, Denpasar,
Bali 80228, Indonesia.
✓ Final Notice
These Terms of Use provide general website and service guidelines. They should be reviewed by the company's authorized management or legal adviser before being treated as the final, legally approved company policy.
Package-specific conditions, written booking confirmations, applicable consumer protections, and relevant laws may determine the rights and obligations of the parties in a particular case.
