Your journey starts here
Ordering & Payment Procedures
Plan your trip with confidence. Follow our simple booking steps, review your invoice carefully, and complete your payment securely with the assistance of our reservation team.
Our team will help you confirm the tour package, pickup point, drop-off destination, schedule, number of participants, and applicable price before you submit your booking.
Prepare each traveller's passport details and a clear passport image before completing the order form.
Booking guide · 6 simple steps
How to order your tour
Please complete each stage in sequence so our team can process your reservation accurately.
Contact us on WhatsApp
Start by contacting our reservation team. Tell us your preferred tour package and travel plan in as much detail as possible.
- Tour package and travel date
- Number of participants
- Exact pickup location and preferred pickup time
- Final drop-off location
- Any special requests
Hello Harris Ijen Tour and Travel. I would like to book [tour package] on [travel date] for [number of people] people. Pickup location: [full address]. Pickup date & time: [date and time]. Final drop-off: [location]. Special request: [if any]. Please send me the price and package details. Thank you.Complete the booking form
After you agree with the package quotation, our team will direct you to the official order form.
- Enter your full name exactly as shown on your passport.
- Enter each traveller's passport number correctly.
- Upload a clear passport photo/scan in JPG, PNG, or PDF if accepted by the form.
- Provide a valid email address and telephone number with country code.
- Check your pickup, drop-off, and special-request details.
Wait for the booking email
After submitting the form, wait approximately 3–10 minutes for the booking team to process your information. Check your inbox and also your Spam/Junk folders.
- Look for an email from our official company email addresses.
- Review the package name, passenger count, itinerary, pickup details, inclusions, and exclusions.
- If the email has not arrived, contact our team and quote the name and email address used in the form.
Booking email contacts:
contac.info@harrisijentourandtravel.com
admin@harrisijentourandtravel.com
Check your invoice carefully
Your invoice email should contain the booking and payment details. Open the attached invoice and verify every item before making a payment.
- Guest name(s), invoice number, and travel date
- Tour package, pickup point, and final drop-off
- Number of people and included/excluded facilities
- Total amount, deposit/down payment, and remaining balance
- Payment instructions and available payment methods
This is a layout illustration, not a payable invoice. Your official invoice will contain your actual booking amount and payment details.
Make your payment
Pay only after checking the official invoice and confirming the payment instructions with our team. Depending on the invoice and your location, the available options may include:
View official Payment Method information ↗
Send proof and receive confirmation
After making the payment, send the payment receipt/proof to our team through the communication channel agreed with the admin, such as WhatsApp or email. Include your invoice number and payer's name.
- Attach a clear payment receipt or transaction confirmation.
- Include the invoice number and sender/payer name.
- Wait for our team to verify the transaction.
- Check your email for the payment confirmation message.
Once the payment has been verified and recorded by our team, you will receive a payment confirmation email with the invoice number, package details, amount received, and remaining balance (if any).
Helpful reminders
Before you complete your order
How long should I wait for the booking email?
The supplied procedure gives an estimated processing time of around 3–10 minutes after submitting the booking form. Please also check Spam/Junk. If it is still missing, contact the reservation team.
Can I pay a deposit first?
The official payment information says payment may be divided into an advance payment and the remaining balance paid at the meeting or pickup, subject to the invoice arrangement. Confirm the exact amount and due date with the admin before paying.
What should I do if the invoice amount is different from the quotation?
Do not pay until the difference has been clarified. Contact the admin and ask for a corrected invoice or written confirmation.
Where can I ask about payment problems?
Contact the official WhatsApp number or email address listed below. Include your invoice number so the team can identify your booking.
For your safety, use only the official website and payment instructions confirmed by our reservation team. Tour prices and availability are confirmed individually for each booking.
