Cancellation policy regarding booking tour packages Harris Ijen Tour and Travel
How do you cancel a tour package booking from us?
To cancel, you can contact our team for cancellation services via WhatsApp email or via WeChat and cancellations can be made according to the procedures we will provide. Explain below
What is the procedure for canceling and receiving a refund for your order?
To cancel, you can contact us via WhatsApp email or WeChat message which is listed on our website And you can see the procedure for receiving a refund in the summary below
Cancellation Refund Terms
To receive refunds for cancellation of tour packages that have been booked in accordance with our procedures and requirements and policies are as follows
Cancellations and full refunds can only be made for orders made more than 30 calendar days before arrival. We will refund 100% of the full amount minus shipping costs. Cancellations and refunds 14 days . before arrival, refunds can only be returned in the amount of 30% of the total bill on the invoice .For cancellations from 10 to the day of arrival, tours longer than 2 days cannot be refunded in full for any reason Unless the error is caused by our company, all funds will be returned in full
